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$29.00 USD

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0.1  ASHA CEUs

Best Outcomes In Telesupervision And Telehealth: Just Because You’re Hearing Doesn’t Mean You’re Listening #e247


Presenter: Amanda Warren, MS, CCC-SLP

Explore obstacles to listening and learn to truly listen well.


"This course prompted engaging critical thinking questions about how I currently listen, and how I can improve those skills to benefit my clients."

– M.C., prior course participant

Read more comments about this course!

We spend more time hearing than talking, yet we don't remember the majority of what we hear. This becomes especially relevant as many SLPs and audiologists move to telepractice with clients, telesupervision with clinical fellows, and tele-education with undergraduate and graduate students.

Successful online interactions rely on truly listening to facilitate conversation that will lead to deeper understanding of the material. In this course, learn to truly listen as we explore types of listening and obstacles to listening well in the online classroom or therapy room.

Course is offered for 0.1 ASHA CEUs – 1 Contact Hour.

Course Overview & Run Time

Course Overview – Run Time: 1:03:13

  1. What kind of EDUCATOR are you?
  2. Listening data.
  3. Obstacles to effective listening… in an online environment.
  4. Ten principles of effective listening.
  5. Reflection.
"I really liked the NURSE statements and I will definitely use this in my daily practice. I liked that this course gave me an opportunity to really reflect on my own communication style."

– W.J., prior course participant

Read more comments about this course!

Content Disclosures

The content of this online CE course does not focus exclusively on any specific proprietary product or service. Presenter financial and non-financial disclosures may be found in the Presenter & Disclosures area.

Course Format

Video PowerPoint presentation with author narration & downloadable handout. Stop and re-start the course at any point. Learners retain access to course content after completion for ongoing reference and review.

Reviews

Comments From Prior Course Participants

"I appreciated the "NURSE" acronym to support empathetic listening. I liked the practical approach to problems/solutions in online interactions." L.S. (Sep. 2024)

"I have never really considered how much I "hear", but may miss out on actual "listening". I love the breakdown of the Ten Principles of Effective listening (including examples) that I will be more aware of during my telehealth sessions!" A.H. (Aug. 2024)

"Quantification of the SPIKE protocol and the 5 WHYS (root cause analysis). The rating scale between in-person and remote listening was great. The comparison between both was enlightening." M.C. (Aug. 2024)

"Discussing psychological noise was beneficial. I liked learning the obstacles/distractions to listening." T.E. (Jul. 2024)

"I liked the knowledgeable speaker." Z.R. (Jan. 2024)

"The 10 principles were beneficial. I enjoyed Amanda's comfortable presentation style." K.P. (Dec. 2023)

"Reviewing differences in online versus in-person listening was beneficial. I liked the time to reflect and self-rate." K.C. (Nov. 2023)

"Very organized course. The use of "nurse" statements to build empathy was beneficial." A.S. (Jul. 2023)

"I liked the overall course topic. Learned that I need to improve on my own listening skills. I liked the example situations in the course." L.S. (Feb. 2023)

"Styles of teaching, excellent review! Research presented was highly beneficial. Slides were well designed." M.S. (Jan. 2023)

"Information on how to work with the client and understand what they are experiencing. The examples presented were easily understood." S.E. (Jan. 2023)

"I enjoyed going into the psychological aspects of online virtual teletherapy. I liked the course layout and pace." R.R. (Jan. 2023)

"Relevant to me." A.K. (Dec. 2022)

"The differences in listening styles and skills between online and face to face was a great awareness task. Delving more into the principles of effective listening was helpful as we have become more involved with online learning and teaching. Great reminders for day to day communication, too!" A.H. (Dec. 2022)

"I liked the 5 Why's. And the info on working with clients online and becoming the best listener as possible." L.W. (Dec. 2022)

"I really liked the NURSE statements and I will definitely use this in my daily practice. I liked that this course gave me an opportunity to really reflect on my own communication style." W.J. (Dec. 2022)

"The audio was amazing!" S.R. (Dec. 2022)

"Learning to be a good listener, reflecting on communication, and how to make the most of it." R.T. (Dec. 2022)

"Understanding how to listen and respond appropriately. I liked the ability to rate my skill level in person as well as online. Course gave me an opportunity to compare my skills in both areas." L.J. (Nov. 2022)

"Emphasis on flexing style of instruction to match the student. Good reminders to consider." L.L. (Nov. 2022)

"Realizing that it is best to do more listening to what the person is not saying during a communication exchange with persons with developmental disabilities." K.L. (Nov. 2022)

"The time allowed to reflect on questions before suggested answers are given was nice." M.T. (Nov. 2022)

"I found some of the practical information from the field of medicine/oncology particularly applicable to my practice as an SLP. I liked that I could pause and reflect at my own pace." K.S. (Oct. 2022)

"Very pleasant to listen to and applicable." L.M. (Oct. 2022)

"The speaker was easy to listen to." L.T. (Sept. 2022)

"The entire discussion can be valuable in both personal relationships and professional practices." C.J. (Sept. 2022)

"The information was great for anyone...and the speaker's voice made it easy for me to listen." A.L. (Sept. 2022)

"The instructor was knowledgeable." L.M. (Sept. 2022)

"The course applies to meetings and supervision, which is the bulk of my online work. Very easy to follow, listen, and soak in material. Presenter had good voice, pace, and style." M.S. (Aug. 2022)

"I appreciated the elaboration on leading questions (e.g. 5 whys, NURSE statements) for gaining better clarification." S.M. (July 2022)

"Engaging speaker! I liked the ten principles of effective listening and NURSE." J.V. (Jan. 2022)

"Practical for personal interactions too, not just at work." S.G. (Jan. 2022)

"The Ten Principles of effective listening were very helpful. I liked having the moments of reflection dispersed throughout the presentation and the practice with the NURSE statements." L.S. (Jan. 2022)

Course Objectives

At course conclusion, participants will be able to:
  1. Possess knowledge of communication techniques beneficial in online settings.
  2. Develop a supportive and trusting relationship with their communication partner in an online setting.
  3. Create an environment that fosters learning and exploration of personal strengths and needs of their student or client in an online setting.

Northern Speech Services is an AOTA Approved Provider of professional development. PD activity approval ID#37138. This DL-Independent activity is offered at 0.1 CEUs, Intermediate, 1. OT Process: Evaluation, Intervention. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

Presenter & Disclosures

Amanda Warren, MS, CCC-SLP

Amanda Warren, MS, CCC-SLP, is a medical Speech-Language Pathologist practicing in the city of Boston, MA. She has extensive experience in outpatient, acute care, rehabilitative care, skilled nursing, and home care environments. Amanda teaches at the undergraduate and graduate level in Speech-Language Pathology. She has a special interest in palliative dysphagia management, augmentative communication at the end of life, and patient-family advocacy and education.

Speaker Disclosures:

Financial — Amanda Warren is presenter online CE courses sponsored by Northern Speech Services; receives royalties.

Nonfinancial — Amanda Warren has no relevant nonfinancial relationships to disclose.

Intended Audience / Accreditation

Intended Audience/Accreditation
asha ce approved provider

This program is offered for 0.1 ASHA CEUs (Intermediate Level; Professional Area).

Intended Audience

  • Speech-Language Pathologists

ASHA CEUs: NSS online courses are registered with ASHA and are offered for ASHA CEUs. The number of ASHA CEUs is noted above. Note that 0.1 ASHA CEU = 1 contact hour = equals 1 CEE.

ASHA CE Registry: During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.

ASHA CEUs: Attendees must meet at least one of the following conditions in order to be eligible to earn ASHA CEUs:
  • Current ASHA Member
  • ASHA Certificate of Clinical Competence (CCC) Holder
  • Licensed by a state or provincial regulatory agency to practice speech-language pathology (SLP) or audiology
  • Credentialed by a state regulatory agency to practice SLP or audiology
  • Credentialed by a national regulatory agency to practice SLP or audiology
  • Engaged in a Clinical Fellowship under the supervision of an individual with their ASHA CCC
  • Currently enrolled in a master's or doctoral program in SLP or audiology

If an attendee is not an ASHA member or CCC holder but meets any of the above criteria, they may inform the ASHA CE Registry of their eligibility by visiting this site.

Licensing Boards: Most state licensing boards DO accept CEUs earned online (usually classified as home-study credits). Some state boards do, however, place a limit to the number of credits that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any credit limits related to home-study courses prior to registering for this course.

Additional accrediting agencies by which Northern Speech is an approved CE provider:

  • California: NSS is approved as a provider of continuing education by the California Speech-Language Pathology & Audiology Board. Provider #PDP4. Online CEU limits may apply; please contact SLPAHADB for current online CEU acceptance policies.
  • Iowa: NSS is approved as a provider of continuing education by the Iowa Board of Speech Pathology and Audiology Examiners. Provider #169.
  • Kansas: NSS is approved as a provider of continuing education by the Kansas Department of Health and Environment. Provider #LTS-S0005.
  • Florida: NSS is approved as a provider of continuing education by the Florida Speech-Language Pathology and Audiology Board. Provider #SPA-026.

Frequently Asked Questions

Online Course FAQ — Click Here

Customer Support: Please phone 888.337.3866 or email info@northernspeech.com.

Course Completion Timeframe:

You have unlimited time to complete our online courses. You may log off and log on as often as you’d like to in order to complete all sections of a course.

However, completion dates are based on Eastern Standard Time. Therefore, if you need your CEUs by a certain date, be sure to complete the course test before 11:59pm EST on that date. For example, if you need CEUs before January 1st, you will need to complete the course test before 11:59pm EST on December 31st.

Content Access:

Access to course materials and content does not expire, even after completing the post test. You may continue to review course material by logging into your NSS account, clicking the My Online Courses tab, and then viewing your desired course.

Certificate of Completion:

On successful completion of the post test (80%), a certificate will be immediately available for download and/or printing. This certificate will include your name, date of completion (based on Eastern Time Zone, USA/Canada), and number of contact hours (CEUs / CEEs). Please note that CEUs are awarded on the date of successful test completion, not the date of course enrollment. Please ensure that you successfully complete the post test prior to any licensure renewal dates.

ASHA CE Registry Submission:

During the enrollment process, if you select to receive ASHA credit for this course and if you provide your ASHA number, NSS will automatically submit your CEU information to the ASHA CE Registry after successful course completion (80% on post test). This submission happens once per month, during the first week of the month. For example, if you complete your course on November 7th, NSS will submit all November online course CEUs to ASHA during the first week of December. When ASHA inputs the information into their database, they will mark the course as completed on the last day of the month in which it was completed, so November 30th using this example. The certificate of completion available for you to print immediately, however, will reflect the actual completion date, November 7th in this example. Due to ASHA processing procedures please allow 2-3 weeks, from the submission date, for the course to appear on your ASHA transcript.

Purchase Orders:

Purchase orders are currently not accepted for online orders, if you wish to submit a purchase order please do so at info@northernspeech.com or fax to 888-696-9655.

What is an Online Course?

Our Online Courses consist of video, audio, and/or text content and are offered for ASHA CEUs. Unlike a webinar, which requires participants to be logged on and at a computer at specific times, our Online Courses are available to you at any time, from any device, via your NorthernSpeech.com online account. You may work at your own pace and start and stop your course as you wish. Your course will conclude with a short post test. On successful completion of the post test (>80%), a printable certificate of completion is presented to you.

Receiving CEUs:

Northern Speech is an ASHA CE Provider and our online courses are registered with ASHA and offered for ASHA CEUs. Please note that successful completion of the online post test is required prior to the awarding of CEUs. Please contact your state licensing board for acceptance policies related to CEUs earned online. Please note that courses offered for university students are not applicable for CEUs.

Registering for an online course:

You may browse all online courses by clicking the Continuing Education tab above, then Online Courses. Once you find a course, click Enroll Now, and you will be asked to either log into your existing Northern Speech account or create a new online account. Once you’ve entered your account information and provided your credit card payment, your course will be immediately available to you.

Accessing your purchased course or returning to a purchased course:

You will be able to access your online course by logging into your Northern Speech account and then clicking the My Online Courses tab on your profile screen. Click the course you would like to start or to resume. From there, proceed through the course sections until you are ready to complete the post test. You do not have to complete your course all at once. You may log on and off as you wish.

Testing requirements:

Each online course concludes with a post test consisting of multiple choice or true & false questions. Scores of 80% or greater are required for successful course completion and awarding of CEUs. You may revisit course materials and retest as needed to achieve a passing score.

Number of CEUs offered:

We offer courses from 1 to 21 contact hours. Each course will note the number of CEUs offered. Please note that 0.1 CEU = 1 contact hour = 1 CEE.

State licensing boards and online CEUs:

NSS is an ASHA CE Provider and most state licensing boards DO accept ASHA CEUs earned online (usually classified as home-study credits). Some boards do, however, place a limit to the number of CEUs that can be earned via home study/online courses. For the most current information, we suggest that you contact your licensing board or agency to verify acceptance policies and/or any CEU limits related to home-study courses prior to enrolling in an online course.

Course formats:

Our course formats include: text, audio, video, and PowerPoint with author narration. Each course will note the format on the course description page. Most courses include closed captioning.

Course handouts:

Most of our online courses provide a link to download the accompanying handout as a PDF file. 

Group discounts:

Groups of 3 or more are eligible for a 20% discount on each registration on most of our online courses. To receive this discount, registrations need to be processed together via the "Group Rates" tab on the Online Course of your choice.

Computer requirements:

For our online courses to function best, we recommend that you update your computer to include the newest version of your Internet browser (Safari, Chrome, Firefox, Edge, Internet Explorer, etc.) and newest version of your computer's operating system. Also a high-speed Internet connection is recommended (cable or DSL). Speakers or headphones will be required for many of our courses as many contain audio components.

Course Cancellation Policy:

A purchased online course can be exchanged, refunded, or transferred to another individual if contact is made with NSS (via phone or email) within 30 days of purchase and the course materials have not been viewed or downloaded. 

Special Needs:

Please click here for any special needs requests, and we will do our best to accommodate them. 

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