SHIPPING YOUR ORDER:

US Domestic:

• Orders are shipped via UPS or USPS. Rates for both services are based on current published rates. Please use our shipping estimator (available in the shopping cart) to determine your shipping costs, based on your preferences.

Canada & Mexico:

• Orders are shipped via USPS or UPS. Duties and taxes may NOT be included in the shipping cost. Some countries impose additional duties and taxes when packages cross their borders. Please check your local laws, as any additional charges (duties/taxes), may be due upon delivery of your package. NSS is not responsible for any additional charges.

International:

• Orders are shipped via UPS. Duties and taxes may NOT be included in the shipping cost. Some countries impose additional duties and taxes when packages cross their borders. Please check your local laws, as any additional charges (duties/taxes), may be due upon delivery of your package. NSS is not responsible for any additional charges.

Tracking information will be emailed to you once the order has been shipped.

BACKORDERED ITEMS:

If an item is not in stock when your order is received, you will be notified via email with the estimated ship date for your order. Generally, backorders are shipped within 1-2 weeks. If you order with a Purchase Order, your invoice will not be sent until the order is completely filled.

CANCELING AN ORDER:

If you have not received your order, you may cancel it by calling 888-337-3866, faxing 888-696-9655, or e-mailing info@northernspeech.com. In the event that your order has already been shipped, you are responsible for returning the items in accordance with our RETURN policy (a copy is provided with your order).

ALTERNATIVES TO USING YOUR CREDIT CARD THROUGH OUR WEBSITE:

We offer the option of phoning, faxing or mailing in your information after you place your order for products. Simply use the Downloadable Order Form, which you can print and fax or mail to our office.

RETURN POLICY:

Order must be returned within 30 days after receiving the order.

If you received a wrong/defective/damaged/duplicate order, please email info@northernspeech.com. Include your Order Number, Product Name, and the problem with your order. Do not return the product until you have received an authorization from our Office.

If a product is returned in unused and in good condition, a full refund will be processed, minus shipping and handling charges.

PAYMENT METHODS:

We accept checks (US dollars only), money orders, credit cards (Visa, MasterCard, American Express, Discover), EFT (electronic funds transfer) and purchase orders.

CREDIT CARD SECURITY:

When you submit your credit card and other sensitive information to NorthernSpeech.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), one of the most robust encryption platforms available to encrypt your private information from the moment you enter it until your transaction is processed. Your personal information will not be saved on a public server, thus safeguarding your personal information and guaranteeing privacy.

If you still feel unsure about sending your information via internet, please feel free to call us (888-337-3866) and we can process your order over the phone.

PRODUCTS NOT FOR RESALE:

Therapy Materials purchased from NSS are not available for resale except by authorized Distributors only.

DIGITAL THERAPY MATERIALS:

Digital therapy materials or products with digital components are considered licensed to the purchaser only and for personal use only. The purchaser is granted permission to reproduce and use digital materials with the purchaser’s patients/clients only. All materials are subject to copyright and may not be copied, reproduced, modified, published, or transmitted in any form for the purpose of distribution to another healthcare professional or distribution within an organization, entity, facility or institution. Unauthorized reproduction, distribution and/or use of digital products purchased from Northern Speech constitutes copyright infringement.